Refund policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All original tags must be attached.

  • Items must be returned in their original packaging when possible.

  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance.

  • Gift cards.

  • Products that have been worn, washed, altered, damaged, or used after delivery.

  • Any item returned without original tags or packaging.

Clothing and Caps

Clothing and caps may be returned if they meet the eligibility requirements above. Returned items will be inspected upon receipt before a refund is approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after delivery. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or store credit.

Return Process

  1. Request a return within 30 days of delivery.

  2. Once approved, securely package the item.

  3. Ship the item back according to the provided return instructions.

  4. After the returned item is received and inspected, the refund will be processed if approved.

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method used for the purchase.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error or a defective item.

  • Processing times may vary depending on your payment provider and financial institution.

Exchanges

Exchanges are available for eligible items when a different size, color, or replacement item is requested and inventory is available. If the requested item is unavailable, a refund may be issued instead.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refused or Undeliverable Orders

Orders that are refused by the customer or returned as undeliverable may be subject to shipping and handling deductions from any applicable refund.

Policy Updates

Tomuvos reserves the right to modify this Return Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.